By eXp
Deployment was triggered by a commit in the connected repo. Build process started, however, after 1 hour, it still shows as pending. Tried to cancel several times, it has no effect.
It happened now on 2 instances at the same time, which are connected to the same repo/branch.
Build logs were empty at the beginning, after ~30minutes of hanging the logs are now showing that build was successful, however the whole process is still stuck at BUILD phase.
Commit was a regular commit, nothing special was changed that I could even imagine causing this. Anyone had similar issue?
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Hi there,
If it’s happening to two apps at the same time on the same repo/branch, that usually could be an App Platform-side hiccup rather than your commit. First thing I’d check is the DO status page and incident history to see if there’s anything ongoing with App Platform deploys in your region: https://status.digitalocean.com
If the build logs say “successful” but the deployment never moves past BUILD and cancel doesn’t do anything, I’d try a rollback to the last good deploy (if available) or trigger a fresh deploy.
If it’s still stuck, I’d open a support ticket with the app ID, region, deployment time, and ideally the deployment ID so they can unstick it on their side: https://do.co/support. For reference, DO also has a general App Platform troubleshooting doc you can follow, but in this case support is usually the fastest path:
https://docs.digitalocean.com/support/how-to-troubleshoot-apps-in-app-platform/
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